FAQ's

FAQ's

Q. Can I buy a digital image?
A. Yes, with portrait photographs a digital download is the only option. Once a digital image is purchased you may buy printed photographs, if you wish. We do not currently offer digital copies of any group photographs for sale.

Q. How long will it take to receive my digital download?
A. It will be emailed to you within 24 hours of placing your order, if you have not received it within 24 hours then please email us on info@ward-hendry.com or call 01295 250 812 and select option 4. A member of our customer care team will be more than happy to help.

Q. How long will it take to receive my printed photographs?
A. For orders with free delivery to school we aim to dispatch to the school within 21 days of the "Order by date" stated on the order form. For orders placed with delivery to a home address we aim to dispatch within 21 days, if you have not received your home delivery order within this 21 day period then please email us on info@ward-hendry.com or call 01295 250 812 and select option 4. A member of our customer care team will be more than happy to help. 
 
Q. Can I still order my child's photographs after the deadline date has passed?
A. Yes we can process all late orders and deliver them straight to your door. All you need to do is log into our website www.ward-hendry.com and input the Shoot Key detailed on your order form.
 
Q. I have lost my order form, how do I order my child's photographs?
A. You can contact us by email on info@ward-hendry.com or call 01295 250 812 and select option 4, a member of our customer care team will be more than happy to help.
 
Q. How long are my child's photographs kept on your system?
A. We hold all photographs for at least one full academic year.
 
Q. My partner and I are separated, how can I order a copy of my child's photograph?
A. Please contact the school and ask for your child's reference number, they can find this on their reference sheets. Once you have this reference number please contact us either by email on info@ward-hendry.com or call 01295 250 812 and select option 4, we can then provide you with the ordering details.
 
Q. Can my children be photographed as a family?
A. Yes we can take an individual and a family photograph as long as it has been arranged with your child's school beforehand.
 
Q. What size is the group photograph?
A. The sizes stated on our website are the dimensions of the image only; the full size of the printed paper, which includes the names and/or the group title, is larger and will vary according to the product selected. If you need any further details of the print size please contact our customer care team either by email on info@ward-hendry.com or call 01295 250 812 and select option 4.
 
Q. My photographs have arrived and they are damaged or have part of the order missing, how can I solve this problem?
A. Please either email us on info@ward-hendry.com or call 01295 250 812 and select option 4, a member of our customer care team will be more than happy to help.
 
Q. Is Ward-Hendry Schools GDPR compliant?
A. We are fully compliant with all aspects of GDPR and hold all data in accordance with this, please refer to our privacy policy for more details.

If you have any further questions regarding GDPR, please contact dataprotection@schoolphotographs.co.uk
 
Share by: